Terms and Conditions
Standard Refund Policy - Discover Myoko
At Discover Myoko, we understand that plans can change, and we strive to accommodate our guests to the best of our ability. Please take a moment to familiarize yourself with our standard refund policy to ensure a smooth and transparent experience. Please note that some tours will have a different policy. In that case the refund policy for that tour will be displayed on the tours page.
0% Refund if you cancel on the day
Cancellations made on the day of the tour are not eligible for any refund. We regret any inconvenience this may cause but appreciate your understanding as we plan our resources and services in advance.
50% Refund if you cancel the day before the tour
Guests who choose to cancel their reservation the day before the tour date will receive a 50% refund of the total tour fee. This partial refund reflects our commitment to fairness and acknowledges the advanced preparations made on our end.
70% Refund if you cancel up to 7 days before the start of the tour
Guests who choose to cancel their reservation up to 7 days before the tour date will receive a 70% refund of the total tour fee. This partial refund reflects our commitment to fairness and acknowledges the advanced preparations made on our end.
80% Refund up to 20 days before the start date of the trip (10th day for day trips)
Guests who cancel 20 days before the start date of the tour (10th day for day trips) will be eligible for an 80% refund of the tour fee. This allows us to make necessary adjustments and ensures you have the flexibility you need.
100% Refund until 21 days before the departure date of the tour
We value your commitment to Discover Myoko. Guests who cancel 21 days or more before the scheduled tour date will be eligible for a full 100% refund of the tour fee. This allows us to make necessary adjustments and ensures you have the flexibility you need.
How to Request a Refund
To initiate a refund, please contact us via email at [email protected] within the stipulated time frame. Provide your booking details, and we will guide you through the refund process.
Exceptions
Discover Myoko reserves the right to make exceptions to the tour itinerary up to and including canceling the tour under special circumstances, such as emergencies, war, riots, suspension of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons beyond our control such as weather conditions and natural disasters. We encourage open communication and will do our best to inform and assist you in such cases and offer refunds where required.
We appreciate your cooperation and understanding of our refund policy. Discover Myoko looks forward to providing you with an unforgettable tour experience, and we're here to address any concerns you may have. Thank you for choosing us as your travel partner!
Health Insurance
As a registered travel agency, we maintain the basic health insurance coverage mandated by law for all our services and packages. However, we strongly recommend that each guest obtain comprehensive personal travel health insurance to ensure complete protection during their journey.
Our standard insurance provides minimal coverage as required by regulatory standards. While this meets legal requirements, it may not adequately address individual medical needs, potential emergencies, or specific health circumstances that might arise during travel.
We advise all guests to carefully review and secure their own comprehensive travel health insurance that covers:
// Medical emergencies
// Hospitalization
// Medical evacuation
// Repatriation
// Unexpected medical treatments
// Potential trip cancellations due to health reasons
By obtaining personal travel health insurance, you can ensure peace of mind and financial protection tailored to your specific health requirements and travel plans.
Discover Myoko cannot be held responsible for medical expenses or complications beyond the scope of our legally mandated basic insurance.
Guests who choose to travel without additional personal health insurance do so entirely at their own risk.